Welcome Guest

Terms of use

Welcome to the Exilient.com website provided by Eagle Information Systems Pvt. Ltd. (herein after referred to as ‘Eagle’). The terms and conditions contained herein form an Agreement regulating our relationship with regard to the use of Exilient.com by the User. The User is advised to read this Agreement carefully. If the User is not agreeable to any of the terms and conditions, s/he should not use this service. User should use the Exilient.com services only if s/he is agreeable to all the terms and conditions of this Agreement in their entirety. If User accepts this Agreement, it will be a legally binding Agreement between the User and Eagle Information Systems Pvt. Ltd. (for Exilient.com).

Governing Law

All legal proceedings shall be subject to jurisdiction of the courts in Delhi, India and shall be governed by and construed in accordance with the laws of India and the User agrees to resolve the disputes under the Arbitration and Conciliation Act 1996. The venue for such arbitration shall be at Delhi, India. 

Definitions

"Agreement" means the terms and conditions contained herein including all Schedules, Appendices, Annexures, Privacy Policy, Cancellation & Refund Policy, Dispatch / Shipping Policy , Product Warranty Policy, Return Policy and will include the references to this Agreement as amended, novated, supplemented, varied or replaced from time to time."

“Exilient” is a registered trademark of M/s Eagle Information Systems Pvt. Ltd., A-1, DDA Sheds, Okhla Phase - II, New Delhi 110020.

"Exilient.com" or "Website" mean the online shopping platform owned and operated by Eagle, which provides a venue to the users to buy the products listed on Exilient .com.

“User" / “Customer" / "Buyer" shall mean the person or any legal entity that accepts the offer for sale on Exilient.com by placing an order for and/or purchases any products offered for use or sale on Exilient.com.

“Product/s” connotes the goods and/or services offered / promoted / displayed on the Website for use or sale.

Eligibility

User represents and warrants that s/he is competent and eligible to enter into a legally binding agreement and have the requisite authority to bind the other party to this Agreement. The User shall not use this Website if s/he is not competent to contract under the applicable laws, rules and regulations.

Terms & Conditions

Eagle reserves the right to accept or reject User’s offer. Products and information displayed on Exilient.com constitute an "invitation to offer". User’s order for purchase constitutes User’s "offer" which shall be subject to the terms and conditions as listed below. The agreement between User and Exilient.com shall be subject to these terms and conditions.

These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms and conditions of any order submitted. By using the Website, the User agrees to be bound by these Terms and Conditions.

  1. Prices

    1. All prices, unless indicated otherwise are in Indian Rupees.
    2. All prices and availability of products are subject to change without prior notice at the sole discretion of Eagle.
    3. Eagle reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment received. In the event the payment has been received by Eagle, the same shall be refunded to the User.
    4. The User agrees to pay Eagle in full, the amount of the order placed, including charges for shipping and handling and tax, if applicable. Otherwise, the items ordered remain the property of Eagle. The User is responsible for any legal expense toward collecting debts.
    5. The User agrees that s/he will pay the shipping and handling charges for any item(s) returned to EAGLE to claim warranty or in case of cancellation of order. However, in case of a mistake in shipment, for example delivery of wrong merchandise, the cost of shipping the return will be borne by Eagle.

  2. Payment by Credit Card

    1. In a credit card transaction, User must use her/his own credit card. Eagle will not be liable for any credit card fraud.
    2. The liability to use a credit card fraudulently will be on the User and the onus to 'prove otherwise' shall be exclusively on the User.
    3. To pay for the order, Eagle or it’s authorized partner may ask User to provide credit card number, expiration date, billing information or any other information that may enhance security of transaction and prevent fraud.
    4. Without User’s permission Eagle will not store / use any credit card information.

  3. Payment by Cheque

    1. Cheque payment facility is available only in India.
    2. Payment realization may take some time depending on when Eagle physically receives the cheque and the time taken for clearance by the bank
    3. Charges associated with outstation cheques will be borne by the User.
    4. User must ensure sufficient balance in her/his account to avoid the cheque being returned unpaid. Cheque Return Charges @ Rs. 500/- and interest @ 24% per annum from the date of return to the date of realization will be payable on each cheque returned unpaid.

  4. Cancellation & Refund

    1. Goods once sold will not be taken back unless prior written consent of Eagle is obtained.
    2. Should a situation arise wherein genuine error is made by the User in identifying the required merchandise, the User may contact Eagle and request change in the merchandise for which order is placed. However, such requests will not be entertained if the order has already been processed and, or the merchandise has been shipped to the User.
    3. Eagle reserves the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Eagle and accept the decision as so decided by Eagle
    4. However, in case Eagle receives a cancellation notice and where the order has not been processed or shipment made, Eagle may accept the reasons submitted by the ordering User for cancellation of the order. In such cases Eagle will refund the amount after deducting 10% of the order value towards processing charges.

  5. Dispatch / Shipment of order

    1. For orders received along with payment, the merchandise will be dispatched within 7 working days depending on the availability of stock on the date of order. The customer would be informed / updated by phone or email regarding the delivery schedule of the ordered merchandise.
    2. Merchandise will be dispatched by a shipping/courier company appointed by Eagle. The mode of shipment mode shall be by surface/ air via an optimal route.
    3. Shipping and handling charges, as indicated on the website will be charged extra, subject to a minimum amount of Rs. 150.00. In cases where the order is for multiple items or quantities the shipping charges would be multiplied by that number of total quantity.
    4. Days or dates specified for delivery of order are estimates only. Eagle will try its best to deliver User’s order within the specified time period.
    5. However, in case of delays due to unforeseeable reasons or circumstances, Eagle shall not be held responsible.
    6. Eagle will also not be responsible for delivery at wrong address (es), if the address specified at the time of ordering is incorrect.
    7. In the event that a non-delivery occurs on account of a mistake by User (e.g. wrong name, address or premises found closed ) any extra cost incurred by Eagle for redelivery shall be paid by the User.
    8. Eagle is not responsible for any shipping company’s error during transit or the resulting damage or loss of value, time, profit or money.
    9. The user shall check ordered merchandise at the time of delivery for physical damage or short shipment and inform with 24 hours. No claim on these accounts shall be entertained by Eagle thereafter.

  6. Product Warranty

    Exilient brand and products are marketed & supported by M/s. Eagle Information Systems Pvt. Ltd. and are warranted for defect free performance and any manufacturing defect. Should in the rare situation of any defect arising during the warranty period of the bought product, the product will be repaired or replaced as per the warranty replacement policy as so stated herein.

    1. Eagle does not guarantee that products sold are defect free or 100% compatible with the User’s equipment. User must ensure compatibility or seek support from Eagle to confirm compatibility, before placing the order.
    2. The User agrees to the warranty against manufacturing defects only.
    3. The warranty is for a period of one year from the date of purchase or as stated on the Website. Any replacement item, if sent, does not restart, or in any way extend, the original warranty period of the product.
    4. During warranty period, in case of inability to repair or replace the defective material within 21 days, credit note will be issued at the purchased price/s of the product/s subject to depreciation @ 8.33% per month from the date of purchase.
    5. Natural deterioration in capacity, mishandling, physical damage, burnt by excess voltage, wrong connections, pin broken, torn off warranty sticker will not be covered under warranty. Warranty does not cover batteries that have been subjected to "memory effect" (due to insufficient conditioning) overcharging or other abuse and misuse. Eagle reserve the right to test the faulty merchandise returned back prior to issuing a new replacement. Warranty is void if the warranty sticker or part number bar code sticker has been removed, tampered, altered or if any internal component has been altered or modified.
    6. The Warranty Card and Invoice must be presented as proof-of-purchase for making a warranty claim.

  7. Privacy Policy

    1. Eagle respects and cares about the User’s privacy and therefore it is important for the User to accept this Privacy Policy during registration. User consents to Eagle’s use of her/his personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms and Conditions of the User Agreement.
    2. Eagle is committed to use the User’s personal details for internal purposes only and will not sell, share or rent her/his personal information to third parties without taking her/his explicit consent. Any information/report generated from the Website for the purpose of statistically analyzing the trends, page impressions, navigation, workflow shall remain non-attributive. This non-attributive information may be used for website promotion purpose.
    3. When the User users the Website, her/his personal information is collected and stored. Eagle’s primary goal in doing so is to provide a safe, efficient, smooth and customized experience. This allows Eagle to provide services and features that most likely meet the User’s needs, and also customize or improve the Website to make her/his experience safer and easier. Only that personal information about the User is collected that is considered necessary for achieving this purpose.
    4. Eagle may also use User’s information to involve her/him to participate in campaigns, promotional events, feedback and website improvement methods and for informing her/him about Eagle’s new/existing products & services. Such involvement or participation is optional.

  8. Intellectual Property

    All text, graphics, audio, video design and other works on the Website are the copyrighted works of Eagle unless otherwise indicated. Any alteration of the material or use of the material contained in the Website for any commercial purpose is a violation of the copyright of Eagle and/or its affiliates or associates or of its third-party information providers. The Content available on the Website shall not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without obtaining prior written permission from Eagle. All responsibility and liability for any damages caused by downloading of any data is disclaimed.

  9. Disclaimer & Terms of Liability

    1. Eagle makes no warranties or representations as to the contents of this Website and Eagle assumes no liability or responsibility for any errors or omissions in the content on the site. The contents are provided "as is" and without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Eagle further makes no representation or warranty that any files, links or pointers available through this site will be free of viruses or other codes that contain contaminating or destructive properties. To the fullest extent permissible pursuant to the applicable law, Eagle disclaims all warranties, express or implied. Eagle makes no warranty that

      1. The information will meet User’s requirements
      2. The site will be uninterrupted, timely, secure, or error-free
      3. The results that may be obtained from the use of the site will be accurate or reliable
      4. The quality of any information obtained by the User through the site will meet User’s expectations, and any errors in the software will be corrected.

    2. Any material, contents, data or information downloaded or otherwise obtained from the Website is at User’s own discretion and risk and that she/he will be solely responsible for any damage to her/his computer system or loss of data that results from the download of any such material
    3. Eagle is not liable on the authenticity of such data. Without limiting the foregoing, under no circumstances shall Eagle be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning. Eagle may change the format or content of the website, or any product or service offered by the website. Eagle for any reason with or without notice may terminate or suspend the operation of this website or any service provided by this website.
    4. Exilient products are sold for use and/or are replacement for products provided by computer manufacturers, and any reference to products or trademarks of such companies is purely for the purpose of identifying the products with which these products may be used (or are replacement for).
    5. Exilient is neither affiliated with, authorized by, licensed by, distributors for, nor related in any way to these computer manufacturers, nor are the products offered for sale, manufactured by or sold with the authorization of the manufacturers of the computers with which Exilient products maybe used (or are replacement for).

  10. Dealings with Advertisers

    User’s correspondence or business dealings with, or participation in promotions of, advertisers on or through the Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between User and such advertiser. User agrees that Eagle shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website

  11. Resale of Service

    User acknowledges that s/he will not reproduce, sell, resell, duplicate or copy any part of the service. User shall also not access or use the service provided by Eagle for any commercial purpose without prior consent of Eagle in the form of an agreement.

  12. Communication via Email

    Eagle intends to send updates and promotional offers to Users via email. Users are not required to be subscribed to Eagle’s mailing list and may opt out of this list at any time.

  13. Offline Conduct

    1. Eagle may not be monitoring the conduct of Users off the Website. It would be a breach of this Agreement by a User, to use any information obtained from the Website in order to harass, abuse, or injure any other User or any other person. Eagle deems such acts as misconduct and shall not be held responsible for any such misconduct on part of any User.
    2. It would also be a breach of this agreement by a User to use any information obtained from the Website in order to contact, advertise, solicit or sell to any other User or any other person, without obtaining Eagle’s prior explicit consent.

  14. Termination  

    1. Without limiting any other remedies that Eagle may have available at law or in equity, Eagle, in its sole discretion, may terminate User’s password, account (or any part thereof) or use of the Website, and remove and discard any content within the Website, for any reason, including, but not limited to :

      1. violation of these Terms and Conditions,
      2. violation of any applicable law, required by governing authority
      3. lack of use

    2. Eagle may also, in its sole discretion, and at any time, move, change or suspend any part of service, discontinue providing the Website, or any part thereof, with or without notice. User agrees that any termination of her/his access to the Website under any provision of this Agreement may be effected without prior notice, and acknowledges and agrees that Eagle may immediately deactivate or delete her/his account and all related information and files in her/his account and/or bar any further access to such files or the Website. Further, User agrees that Eagle shall not be liable to her/him or to any third-party for any termination of her/his access to the Website.

  15. Modification of Terms

    Eagle reserves the right to modify or amend these Terms and Conditions without stating any reason. Such modification or amendments will be effective immediately upon giving notice by following means, including but not limited to, posting on the website or through email. User agrees that Eagle shall not be liable to the User or to any third party for any modification, suspension or discontinuance of the Website.

  16. Indemnity

    User agrees to indemnify Eagle and its affiliates, including its directors, employees, service providers, content providers, suppliers against any losses, claims or demands including legal fees, resulting from any violation of these Terms & Conditions, or any wrongful activity related to her/his account by her/him or any other person using her/his account.