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Warranty

‘Exilient’ is a brand of products owned by company M/s Eagle Information Systems Pvt. Ltd.

Exilient products are covered under limited warranty as specified for the product category. The warranty is limited to any manufacturing defects resulting in failure under standard performance. The warranty period is valid from date of purchase. The warranty shall be void if instructions for use and care are not adhered to strictly by the user.

The warranty shall be serviced either on ‘Carry-In’ or ‘send to’ basis to company appointed service centers as listed on warranty card/ company website.

The liability of the company is limited to extent of replacement or refund of product sold. The company liability of warranty is limited to the company’s acknowledgment that the Exilient product has a functional deficiency and that replacement or repair being the solution. The company is not responsible for and liable for any claim on any incidental damage to any and all equipment attached / connected to the warranted product. The company reserves the right to accept or reject replacement claim of warranty by the buyer.

The following conditions are not covered under warranty.

  1. Burnt / Melt internal PCB circuit resulting from high voltage/ improper voltage to the equipment supply from the Mains power supply.
  2. Product physical damage, scratches, abrasions or breakage to the body/accessories of item.
  3. Tampering or forced self repair on the product.
  4. Improper Handling and/or use of the item.
  5. Power cord or USB cables are not included under warranty.
  6. Damage caused due to short circuit of output power cord.
  7. Natural deterioration in capacity / back up time ( product battery) mishandling, electric surge, and physical damage are not covered in warranty.
  8. The warranty card and Invoice of purchase must be presented as proof-of-purchase for making a warranty claim.